Returns

engravable-flasks.com is affiliated with Engravable Gift Collection, a division of JDS.

If you need to exchange an item due to defects or damages please follow the instructions below:

1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
2. Call 1-800-972-3691 and ask to speak to the returns department
3. Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
4. Be sure the item you are returning for inspection is packaged properly, as JDS is not responsible for further damages due to improper return packaging.
5. You are encouraged to ship your return via a track-able source, as JDS cannot be responsible to merchandise lost in transit.